Healthcare professionals can benefit immensely from chatbots by way of improving lives, providing more personalized healthcare services and keeping ahead of competition, among other things. Healthcare chatbots are the latest technological advancement, which are already making a positive difference to the delivery of healthcare services for some providers.
Here are 5 ways that chatbots benefit the healthcare industry:
1. Accessibility of a Healthcare Professional
Patient engagement begins with checking the availability of an appropriate healthcare professional who can deal with a particular medical concern the patient may be facing. It is important that during this period there is human touch available to impart information as the patient seeking assistance might be in pain or otherwise in a time sensitive situation.
Additionally, patient engagement demands security, privacy, agility and sensitivity much more than what is expected in customer engagement for a retail store. By integrating chatbot with a healthcare app, patient engagement can be turned into a more responsive and dynamic experience.
It is possible to check doctor or service availability with contact forms, built-in schedulers, chat, website & app tracker etc. However, chatbots help in taking the engagement experience to the next level.
Chatbot developers can now connect to a variety of apps such as Cortana, Google Assistant, Alexa, Slack and Facebook Messenger. Chatbot builders like Wit.ai, IBM Watson and Microsoft Bot Framework have made this possible.
2. Clinical Report Updates
Clinical reports can cause a sense of anxiety among healthcare providers and patients alike. A custom chatbot integrated with your IT healthcare infrastructure helps alleviating this unrest and anxiety. Chatbots allow real time access to clinical reports by way of tablets, phones etc.
3. Improving Departmental Coordination
Healthcare industry requires all departments to work together as a team in order to be successful. Integration of a chatbot requires collaboration among people from every quadrant and department. This drives efficiency and reduces errors in real time. It also provides faster patient record updates and better decision making that in turn improves patient experience.
4. Easy Collaboration through the Entire Network
Chatbots do not simply stop at inter-departmental coordination. They in fact, help in bringing together data from external sources such as insurance service providers, health and fitness apps and corporate wellness apps among others. This builds a nurtured relationship among all the stakeholders. This also results in faster collaboration between internal and external parties of interest that enables healthcare professionals to take quicker decisions in a real time.
5. Improved Post-Discharge Experience
It is important that as a healthcare professional you enable your patients to lead a normal and healthy life when they are out of your wards. By customizing your chatbot, it is possible to help patients lead a healthier life after being discharged. You can keep them informed about good lifestyle habits, diet plans, medication times etc.
AI Chatbot builders that support user-friendly design and coding are certainly important. However, ensuring that a chatbot understands human intelligence and is able to reciprocate on similar lines is even more important. Hence, rather than focusing solely on the best design, it is imperative that you choose a chatbot provider that has experience in the field of online marketing and services for doctors.
It is also important that you work according to the terms laid down by HIPAA in relation to processing, collecting, retrieval and security of data. This is something that you must focus on before you make your chatbot available for patients’ use.